What shipping services do you offer
We provide a range of services including domestic delivery, international shipping, express courier services, freight forwarding (air, sea, and land), and last-mile delivery solutions.
How long does delivery take?
Delivery times vary depending on the destination and service selected. Local deliveries typically take 1–3 business days, while international shipments can take 3–15 business days.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our website’s tracking page to monitor your shipment in real time.
What items are prohibited from shipping?
We do not ship hazardous materials, illegal goods, perishable items (unless specified), or restricted items such as firearms, explosives, and certain chemicals. Please check our full prohibited items list for details.
How are shipping costs calculated?
Shipping costs are based on factors such as package weight, dimensions, destination, and the type of service selected. You can use our online shipping calculator for an estimate.
Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Delivery times and costs vary depending on the destination and customs regulations.
What happens if my package is delayed or lost?
If your package is delayed, please contact our support team for assistance. In the rare case of a lost shipment, we will investigate and may offer compensation based on our policy.
How can I contact customer support?
You can reach our support team via phone, email, or live chat on our website. Our customer service hours are typically Monday to Saturday, 8 AM to 6 PM.
